Privacy Policy — MyEseat.lk
Your privacy and trust are our top priority.
This Privacy Policy explains how we collect, use, and protect your information when you use our online bus seat booking platform.
1. Information We Collect
Personal & Booking Details
Technical Information
2. How We Use Your Information
- Process and confirm your online bus bookings.
- Provide secure payments and booking confirmations.
- Communicate updates about your seat reservation.
- Improve our services and user experience.
- Comply with Sri Lankan laws and regulations.
We do not sell, rent, or share your personal data with third parties, except where required by law or to complete your booking with bus operators.
3. Data Security
We use secure systems and encryption to protect your personal data and booking details. While we strive to safeguard your information, please note that no online system is 100% secure.
4. Refund & Seat Change Policy
- No Refunds: Once a booking is confirmed, MyEseat.lk does not provide cash or online refunds for cancelled tickets.
- Seat Changes: You may request a seat change up to 2 hours before booking closing time, subject to availability.
- Missed / Cancelled Trips: MyEseat.lk is not responsible for bus delays, cancellations, or missed departures by operators.
5. Cookies & Tracking
Our platform may use cookies to enhance your booking experience, remember preferences, and analyze website performance.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
7. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.